Everything at your service...
Information Desks
There are 18 guest services desks located throughout the mall, all attended by helpful guest services staff.
Store Guide (Store Map)
Mall guides listing all stores and services in the mall are offered to our guests in 2 languages, English and Arabic. These are available from guest services desks as well as distributed throughout the mall in special stands.
Mall Directory
Mall directories are located in each major entrance as well as throughout the mall in static and electronic versions
Photocopy Service
You can make photocopies from any of the Guest Services Desks.
Wheelchairs
Wheelchairs are available free of charge from all guest service desks. Based on availability.
Shuttle Bus Service
A shuttle bus service now operates to and from a number of hotels in the Dubai area . Please click the below link for the timings and locations.
Valet Parking & VIP Drop-off
Take advantage of valet parking off the Grand Drive at the front of the Dubai Mall as well as at the Fashion Avenue entrance. An exclusive drop-off area for VIP vehicles is also located on the ground level at the Fashion Avenue entrance.
Taxi Drop-off and Pick-up
Taxi drop off areas can be found at several locations around the mall with the main drop off area located at the Grand Drive Entrance off of Doha Road. The main taxi pick-up area is also located at the Grand Drive as well as at the VIP entrance on the ground level by the Fashion Avenue.
Persons with Disabilities Parking
There are designated parking spots for Persons with Disabilities located close to the mall entrance.
Baby Change Rooms
Baby change rooms are located throughout the mall. Check the mall directory board for locations.
Lost & Found Assistance
Staff at any Guest Services Desk will assist in finding any lost possessions.
Tourist Information
General tourist information can be found at any Guest Services Desk.
Ticket Sales
Tickets for of the attractions below can be purchased at any Guest Services Desk.
- The Dubai Aquarium Tunnel
- The Dubai aquarium & Discovery Centre
- Dubai Ice Rink
